Operations Director

4 weeks ago

Mathura, Uttar Pradesh, India MaxFate Private Limited Full time
Job Title: Operations Director

We are seeking an experienced Operations Director to oversee and enhance our consulting services operations in Mathura, Uttar Pradesh. The ideal candidate will have a minimum of 10 years of experience in managing operations within a service-based industry, with a focus on driving efficiency, ensuring client satisfaction, and managing a team of consultants.

Key Responsibilities:
  1. Operations and Process Management:
    • Oversee the day-to-day operations of the consulting business, ensuring smooth delivery of services and optimal resource utilization.
    • Develop and refine processes to improve service delivery, project management, and client interaction.
  2. Client Engagement and Relationship Management:
    • Coordinate and manage client projects, ensuring timely completion and high client satisfaction.
    • Act as a key point of contact for major clients, ensuring clear communication and quick resolution of any issues.
  3. Team Leadership and Coordination:
    • Lead and manage the operations team, including consultants and administrative staff, to achieve business objectives.
    • Provide training and mentorship to team members, focusing on skill development and service excellence.
  4. Quality Control and Compliance:
    • Ensure all consulting services meet the highest standards of quality and align with industry best practices.
    • Maintain compliance with regulatory standards, company policies, and client agreements.
  5. Resource Allocation and Project Management:
    • Efficiently manage resources to align with project demands, ensuring consultants are allocated based on skill sets and project requirements.
    • Oversee project timelines, budgets, and deliverables, ensuring smooth execution from start to finish.
  6. Reporting and Analytics:
    • Monitor and analyze key operational metrics, providing insights for process improvements and strategic decisions.
    • Prepare reports on service performance, client feedback, and operational challenges for senior management.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Minimum of 5 years of experience in operations management, ideally within a consulting or professional services firm.
  • Strong project management skills with a proven track record in managing service delivery.
  • Excellent leadership and communication skills, with the ability to handle client interactions effectively.
  • Proficiency in operational software, CRM systems, and Microsoft Office Suite.
Benefits
  • Competitive salary with performance-based incentives.
  • Opportunities for professional growth and development.
  • A collaborative work environment focused on continuous improvement and client success.

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