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Principal Network Architect

1 month ago

Bengaluru, Karnataka, India Microland Full time

Job Summary

We are seeking an experienced Principal Network Architect to join our team at Microland. The successful candidate will be responsible for overall network technology management for the business, planning and execution of new technology roll outs, scope expansion, and readiness of team from a technology standpoint. Additionally, they will manage SOPs, knowledge documents, and KB articles, implement technical methodology improvements from past failures and learnings, and identify and resolve network issues based on troubleshooting and required KEDB or knowledge bases for known issues/repetitive issues and resolution steps.

Key Responsibilities

  • Technology Management: Responsible for overall network technology management for the business, including planning and execution of new technology roll outs, scope expansion, and readiness of team from a technology standpoint.
  • Restoration and Resolution: Identify and resolve network issues based on troubleshooting and required KEDB or knowledge bases for known issues/repetitive issues and resolution steps.
  • Triage: Once the resolution steps are completed, if the issue is still not resolved or if it is an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME.
  • Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented, etc. and update the tickets regularly as per the defined process, prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined), ensure tickets are closed post user/customer communication, maintain inventory of Network equipments and links, and constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Requirements

  • Engineer - B.E / B.Tech / MCA
  • Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals

Delivery Skills

  • Technology Management: Responsible for overall network technology management for the business.
  • Restoration and Resolution: Identify and resolve network issues based on troubleshooting and required KEDB or knowledge bases for known issues/repetitive issues and resolution steps.
  • Triage: Once the resolution steps are completed, if the issue is still not resolved or if it is an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME.
  • Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented, etc. and update the tickets regularly as per the defined process, prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined), ensure tickets are closed post user/customer communication, maintain inventory of Network equipments and links, and constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Education Qualification :

Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :

Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals