Senior Solutions Engineer

7 days ago

Hyderabad, Telangana, India Thomson Reuters Full time
About the Role

We are seeking a highly skilled Senior Solutions Engineer to join our Professional Services team at Thomson Reuters. As a Senior Solutions Engineer, you will play a key role in implementing projects, delivering and supporting solutions, and providing expertise to our customers.

Key Responsibilities:
  • Project implementation: Take a leadership role in implementing projects, gathering and analyzing customer requirements, designing architectures, and implementing the project in customer environments.
  • Deliver and Support: Deploy the product in customer environments by leveraging proven implementation methodologies using the Kubernetes Platform; you are involved in the entire process of implementation, operational support, monitoring, automation, building, and delivering high-quality solutions for the customer.
  • Expertise: Subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.
  • Customer: Develop customer relations at the appropriate level to become a trusted business advisor.
  • Support: Implement appropriate monitoring and alerting for the application and be able to provide support. This role is expected to be on-call periodically.
  • Be a Team Player: In a collaborative team-oriented environment, you share information, value diverse ideas, and partner with customers, cross-functional and remote teams.
  • Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you deliver solutions against strict timelines.
  • Be Innovative: you are empowered to try new approaches and learn new technologies. You contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.
  • Be an Effective Communicator: You effectively articulate ideas and collaborate on technical developments through active engagement and communication with cross-functional partners and team members.
About You

We are looking for a highly skilled and experienced Senior Solutions Engineer who possesses the following qualifications:

  • Kubernetes certified professional or an expert administrator of Kubernetes and Helm.
  • A self-learner, self-driven, and able to operate with minimal supervision.
  • Able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI).
  • Be proficient in APM (Application Performance Monitoring) tools like Datadog APM, Dynatrace, AppDynamics, etc.
  • Able to successfully communicate with business partners, management, and technical team members.
  • Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
  • Proficient user of Monitoring and alerting tools. Proactive in raising problems and identifying solutions.
  • AWS SysOps Associate or DevOps professional certified (or equivalent in other cloud service providers).
  • Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset.
  • Bachelor's degree.
  • Minimum of 5 years of experience in enterprise-level DevOps role. (Minimum 3 years with Cloud AWS/Azure and 2 years with Kubernetes Administration)
  • Expertise in Kubernetes administration/development, hands-on experience in Helm.
  • Strong knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
  • Expertise is required in observability and monitoring tools like Dynatrace, Datadog, AppDynamics, Splunk, etc.
  • A deep understanding of Application performance monitoring (APM) and user monitoring is essential.
  • Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
  • Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
  • Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc., is preferable.
  • Apply standards of cloud compliance to application design to achieve reliability.
  • Able to analyze application and server logs and error interpretation.
  • Ability to code in one of the programming languages (Java, Python, Shell, etc.)
  • Experience in site reliability engineering in Java, Kubernetes, and Database platforms (like Postgres)
  • The candidate should possess excellent written and verbal communication and collaboration skills.
About Thomson Reuters

Thomson Reuters is a global business that relies on diversity of culture and thought to deliver on our goals. We are committed to creating a positive working environment, continued professional development, and a commitment to work-life balance and equal opportunities. We are part of a vast network of global career opportunities and actively encourage staff development in the business.

We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on our website.

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