International Voice Process Specialist

4 days ago


Bengaluru, Karnataka, India Kausthuba Kimmane Mohan (Proprietor of Rivera Manpower Services) Full time
About Rivera Manpower Services
Rivera Manpower Services is a proprietorship business owned by Kausthuba Kimmane Mohan, dedicated to providing quality manpower services to various industries. We strive to deliver exceptional talent solutions that meet our clients' needs and exceed their expectations.

Job Role: International Voice Process
In this critical role, you will play a vital part in ensuring seamless interactions between our clients and their customers. As an international voice process specialist, you will handle inbound and outbound calls, responding to queries and resolving issues in a professional and courteous manner.

Responsibilities
Your key responsibilities will include:
• Handling customer inquiries and resolving issues via phone or email
• Providing accurate and timely information to customers regarding products or services
• Escalating complex issues to senior colleagues or supervisors when necessary
• Maintaining accurate records of customer interactions and issue resolutions
• Collaborating with cross-functional teams to achieve business objectives

Requirements
To succeed in this role, you will need:
• A degree in any field (graduate freshers or experienced candidates)
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities
• Proficiency in using technology and software applications relevant to the role
• Flexibility to adapt to changing circumstances and work requirements

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