Desktop Engineering Lead

1 month ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Tata Consultancy Services is a global leader in the technology arena, and we are committed to growing together with talented individuals like you.

Job Overview

We are seeking an experienced Desktop Engineering Lead to join our team. As a key member of our IT support group, you will be responsible for leading a team of technicians and providing advanced troubleshooting and resolution for hardware, software, and network issues.

Key Responsibilities

  • Lead and mentor a team of IT support technicians, fostering a collaborative and efficient work environment.
  • Provide advanced troubleshooting and resolution for hardware, software, and network issues.
  • Oversee the deployment, management, and support of mobile devices and applications.
  • Manage the packaging and deployment of software applications to ensure compatibility and performance.
  • Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
  • Ensure timely distribution of software updates and patches to maintain system security and performance.
  • Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
  • Manage and deliver IT projects related to desktop support and other managed services.
  • Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
  • Coordinate with vendors for hardware and software procurement, maintenance, and support.
  • Implement and enforce security policies and procedures to protect company data and systems.
  • Track and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.

Required Skills and Qualifications

  • Good understanding of Incident and Request Management (ITIL-Framework).
  • ITIL Certification.

Salary and Benefits

The estimated salary for this position is ₹8,50,000 per annum, based on industry standards and the location of Chennai. In addition to a competitive salary, Tata Consultancy Services offers a range of benefits, including medical insurance, retirement plans, and opportunities for professional growth and development.

About Us

Tata Consultancy Services is a global leader in the technology arena, with a strong presence in India and around the world. We are committed to innovation, customer satisfaction, and employee development.



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