Front Desk Support Professional

2 weeks ago


Cochin, Kerala, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000
Guest Service Associate Job Opportunity

We are seeking an experienced professional to fill the role of Guest Service Associate.

Key Responsibilities:
  • Provide exceptional service to guests at all times, adhering to high standards.
  • Perform duties and tasks in a flexible and adaptable manner within different hotel areas as assigned.
  • Be knowledgeable about all services and facilities offered by the hotel, ensuring seamless guest experiences.
  • Execute opening and closing procedures for the assigned area, maintaining high standards of quality and efficiency.
  • Demonstrate thorough understanding and knowledge of all food and beverage items on the menu, recommending combinations to enhance guest satisfaction.
  • Maintain a clean and organized workspace, surrounding area, and monitor operating supplies to minimize spoilage and wastage.
  • Handle guest enquiries with courtesy and efficiency, reporting complaints or problems to supervisors when necessary, and following up with guests to ensure resolution.

Requirements:

  • Prior experience as a Guest Service Associate in a hospitality setting.
  • Strong operational and technical knowledge, coupled with excellent personality traits, including energy, enthusiasm, commitment, and sincerity.
  • Excellent multitasking, problem-solving, service orientation, and interpersonal team skills, with a high level of flexibility, initiative, and teamwork.

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