Zendesk Administrator

Job Title: Help Desk Support Specialist

Description: As a Help Desk Support Specialist, you will be responsible for the day-to-day administration of our help desk system.

Responsibilities:

• Providing technical support and troubleshooting assistance to customers via phone, email, or chat.
• Resolving customer complaints in a timely and professional manner.
• Collaborating with cross-functional teams to identify and resolve technical issues.
• Maintaining accurate records of customer interactions and updating the database accordingly.
• Developing and implementing process improvements to increase efficiency and effectiveness.
• Participating in on-call rotation to provide 24/7 support as needed.
• Staying up-to-date with new technologies and systems to ensure seamless integration and adoption.

Requirements:

• 3+ years of experience in help desk or technical support role.
• Excellent communication and problem-solving skills.
• Able to work in a fast-paced environment and prioritize tasks effectively.
• Familiarity with help desk software and tools.
• Strong analytical and critical thinking skills.

What We Offer:

• A dynamic and supportive team environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.
• The chance to make a real impact on customer satisfaction and loyalty.