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Customer Service Liaison
1 week ago
At ICICI Lombard, we are committed to providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing their queries and resolving their issues in a timely and professional manner.
Key Responsibilities
- Provide accurate information and assistance to customers regarding products and services.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Maintain customer records and document interactions in the CRM system.
- Collaborate with team members to improve customer service processes.
- Stay updated on product knowledge and company policies to effectively assist customers.
Required Skills and Qualifications
- 1-3 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
