Effective Logistics Professional

5 days ago


Kolkata, West Bengal, India beBeeEmployee Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Shipments Coordinator

Job Description:
As a key member of our team, the Shipments Coordinator plays a vital role in ensuring seamless logistics operations. The primary objective is to proactively track DP / Trinity shipments, guaranteeing timely deliveries and minimizing disruptions.

Key Responsibilities:
  1. Drive proactive tracking of DP / Trinity shipments for all customers, focusing on timely deliveries and excellent customer satisfaction.
  2. Ensure regular follow-up on undelivered cases, resolving them promptly according to set rules and procedures.
  3. Clearance of held-back cases within stipulated timelines.
  4. Effectively handle escalation cases forwarded from the contact center, providing swift resolutions.
  5. Manage customer claim requests in accordance with company policies and procedures.
  6. Regularly monitor Key Performance Indicators (KPIs) such as TAT, RTO, Delivery Strike Rate, Shield Cases, and Net Service Levels (NSLs).
  7. Identify areas where customer satisfaction levels are not being met and initiate remedial actions if necessary.

Key Result Areas and KPIs:
S.NoKey Result AreasKey Performance Indicators1Ensure Customer Satisfaction for DP /Trinity. Ensure net service levels are met as per targets
. % Call back commitment being met
. % undelivered shipments
. Clearance of held-back cases within TAT (number of deviations found)2Ensure Effective Customer Complaint Handling in the region- % Adherence to defined TATs for complaints resolution
- Claims settlement3Ensure Performance Driven Culture. Adherence to Performance Management system timelines and guidelines4Drive employee morale and engagement. Employee Attrition (%) in the Region,

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