Zendesk Administrator Position Available

6 days ago

Chennai, Tamil Nadu, India beBeeAdministrator Full time ₹ 7,20,000 - ₹ 10,20,000

Transform Your Career with a Zendesk Administrator Role

Are you ready to take on a challenging and rewarding career opportunity as a Zendesk Administrator?

Our organization is seeking an experienced professional to fill this key role, responsible for the administrative management of our Zendesk instance.

The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion
  • Identify, install, configure, and maintain applications in Zendesk to support the business needs
  • Work with our teams to create specific workflow configurations
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated
  • Ensure that workflows allow for capturing of relevant analytics that can be used for driving process improvement, client offerings, measuring agent performance, and optimizing support
  • Pull and interpret audit logs for troubleshooting and bug resolution
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs
  • Define and maintain agent roles per the business requirements
  • Periodically audit agent permissions and ensure access is appropriate
  • Agent management including creating, deactivation, role reassignment, and deactivation
  • Maintain Zendesk data integrity by employing defined processes and best practices

Required Skills and Qualifications:

  • 3+ years of experience as a Zendesk System Administrator
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus
  • Excellent communication and organizational skills with the ability to multitask
  • Resourceful and creative problem solver
  • Strong team player, able to work with minimal or no supervision
  • Ability to thrive in a fast-paced environment and deliver timely, accurate results

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