Career Advancement Opportunity in International Voice Process

6 days ago


Thiruvananthapuram, Kerala, India Allianz Full time
Job Description
Allianz is seeking an experienced Assistant Manager to lead our contact center team. As a key member of our leadership team, you will be responsible for managing high-performing teams and driving business growth through excellent communication and team management skills.

About the Role
We are looking for someone with 6 to 10 years of experience in international voice process, team management, and performance management. You will be responsible for managing a team of talented individuals, developing their skills, and ensuring they meet our high standards.

Key Responsibilities
- Manage a team of contact center agents
- Develop and implement effective training programs
- Monitor team performance and provide feedback
- Collaborate with stakeholders to drive business growth
- Manage customer relationships and resolve issues

Requirements
- Minimum 2 years of experience in working as a team lead
- Excellent communication and team management skills
- Good work experience in international voice process
- Good knowledge about contact center metrics
- People management (KRA & appraisal handling experience)
- Stakeholder management, performance management, attrition handling

Benefits
- Competitive salary and benefits package
- Opportunities for career advancement
- Collaborative and dynamic work environment
- Flexible working hours

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