Senior Contact Centre Lead

6 days ago


Salem, Tamil Nadu, India beBeeContactCentreLead Full time ₹ 37,50,000 - ₹ 75,00,000

Job Overview

We are seeking an experienced senior professional to oversee our bank staff and outsourced team members. The ideal candidate will have a minimum of 5 years of experience in contact centre inbound/outbound (Banking/NBFC process) with indepth knowledge of functioning of inbound and outbound contact centre operations.

Key Responsibilities:

  • Vendor Relationship Management: Develop and maintain strong relationships with vendors to ensure seamless service delivery.
  • Performance Metrics: Manage cross-selling, sales targets, service levels, and escalation handling while ensuring high-quality customer experiences.
  • Knowledge Expertise: Possess a deep understanding of training and quality management principles, including NPS requirements.
  • Tech Savvy: Proficient in handling inbound emails and chat teams is a significant advantage.

Experience Level: Senior Professional (5-10 Years)

Credentials: Graduate or Post Graduate degree in any specialisation.



  • Salem, Tamil Nadu, India beBeeCloudEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    We are seeking an experienced professional to lead our data centre operations.The ideal candidate will have a strong background in data centre engineering, SQL/MongoDB administration, and cloud engineering.This role requires:Designing and implementing efficient data centre infrastructureMaintaining high-performing databases and cloud systemsThe successful...


  • Salem, Tamil Nadu, India beBeeManagement Full time ₹ 5,00,000 - ₹ 9,00,000

    Job OpportunityTalasha is seeking a Centre Manager for a rapidly growing chain of premium indoor play centers and party venues.About the Role:Lead client interactions, presenting sales pitches about the centre and its offerings to prospective clients.Coordinate events at the center, from enquiry and booking to complete execution, overseeing housekeeping,...


  • Salem, Tamil Nadu, India beBeeBackgroundVerification Full time ₹ 42,00,000 - ₹ 70,00,000

    Job OverviewWe are seeking a proactive and experienced Call Centre Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while...


  • Salem, Tamil Nadu, India L&T Technology Services Full time

    Job Title: Outsource Development Centre (ODC) ManagerLocation: Rabale , Navi MumbaiEmployment Type: [Full-Time]Job Summary:The ODC Manager will be responsible for leading cross-functional teams in the design, development, and delivery of engineering solutions. This role requires strategic project management, stakeholder collaboration, and technical...


  • Salem, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity for Senior Operations ManagerKey Responsibilities:Supervise the daily operations of assigned centers, overseeing School outreach, lead collection, calling, and admission.Act as the primary point of contact between centers and Headquarters departments including Sales and Marketing, Accounts and Finance, HR, Administration, and Academics.Assist...

  • Sales Manager

    4 days ago


    Salem, Tamil Nadu, India beBeeDataCentres Full time ₹ 9,00,000 - ₹ 15,00,000

    We are seeking a skilled professional to assist in generating sales for cooling applications from large data centres, hyperscale, and colocation clients.Key Responsibilities:Propose innovative liquid cooling solutions, including Free-Cooling Units (FWU), Precision Cooling Systems (PAC), and Variable Refrigerant Flow (VRF).Provide expert guidance on liquid...


  • Salem, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 30,00,000

    Senior CX Solutions Specialist Job DescriptionThe ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.To drive business growth and customer satisfaction, develop and implement effective CX...

  • Senior Jira Engineer

    7 hours ago


    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Senior Jira EngineerWe are seeking an experienced professional to lead our Jira development efforts.Key Responsibilities:Design and implement custom Jira workflows, plugins, and integrations using Scriptrunner, Tempo, and other tools.Configure and manage large-scale Jira Data Centre environments, ensuring high availability and disaster...


  • Salem, Tamil Nadu, India beBeeProfessional Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are a leading recruitment partner for multinational corporations and Indian corporates across various sectors in India.With over a decade of experience, we are now seeking qualified professionals for a large business process outsourcing client.Job DescriptionThis is a highly rewarding role that requires candidates with excellent communication...


  • Salem, Tamil Nadu, India beBeeUserExperience Full time ₹ 15,00,000 - ₹ 20,00,000

    Senior User Experience DesignerWe are seeking an experienced Senior User Experience Designer to lead the design of our products. The ideal candidate will have a proven track record of creating user-centred designs that exceed customer expectations.Key Responsibilities:Collaborate effectively with cross-functional teams (Product, Engineering & Project...