
Performance Quality Inspector
1 week ago
Job Role: Performance Quality Inspector
About the Job:
- The role of a Performance Quality Inspector is to conduct thorough quality audits and assessments.
- The primary responsibility of this position is to evaluate the performance of organization associates who interact with existing and potential customers.
- Quality Inspectors will monitor inbound and outbound calls, emails, and other interactions to assess the associate's demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.
Main Responsibilities:
- Complete call monitoring and provide trend data to concerned teams.
- Understand process/function goals and help the team achieve them.
- Conduct calibration sessions and initiate action plans to reduce variance.
- Analyze internal and external quality reports for management staff review.
- Develop multitasking and time management skills.
- Ensure adherence to Process Quality SLAs.
- Coordinate with clients on process-related issues and updates.
- Take others' perspectives into consideration.
Requirements:
- Ability to complete Call Monitoring and Feedbacks as per SLA or Internally defined.
- Multitasking and time management skills.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
Benefits:
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic team.
- Recognition and rewards for outstanding performance.
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