Senior IT Infrastructure Specialist

18 hours ago

Chennai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 16,17,643 - ₹ 24,36,329

Job Title: IT Infrastructure Specialist

Job Description:

The role of IT Infrastructure Specialist is to oversee the administration and execution of configuration management changes, ensuring CMDB data integrity and robustness. This specialist works closely with the IT ServiceNow System Admin and all process owners within IT.

Key Responsibilities:

  • Maintain the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establish relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Perform data cleansing and deduplication activities.
  • Manage the CMDB module, improving data representation accuracy.
  • Develop and track key performance indicators for CMDB health.
  • Configure and manage data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrate CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Map data from external systems to the CMDB schema.
  • Define data quality standards and metrics for the CMDB.
  • Establish data ownership and accountability across different teams.
  • Implement data validation processes to ensure data integrity.

Required Skills and Qualifications:

  • Overall experience of 8-10 years in an IT industry.
  • 5 years' experience in ServiceNow with a focus on IT Service Management (ITSM).
  • 5 years' experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management), and HAM (Hardware Asset Management) Module.
  • Bachelor's degree in Technology or Engineering.
  • Hands-on experience in CSDM model and lifecycle.
  • Strong understanding of IT infrastructure and components (servers, networks, applications).
  • Experience defining, documenting, and implementing CI Data audits.
  • Experience managing CI data in a ServiceNow CMDB.
  • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity.
  • Certified ServiceNow Admin (CSA) or equivalent.

Benefits:

  • Opportunity to work in an international, distributed, and multi-functional team using an agile mindset and methodology.
  • Collaborating with stakeholders to identify and implement improvements to the CMDB.
  • Excellent communication and collaboration skills.
  • ITIL certified and strong experience of ITIL processes.

Others:

Working with IT teams to ensure accurate and timely updates to the CMDB, and providing training on ITOM discovery, OT Module, and SAM best practices.

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