
Program Management Office Analyst
7 days ago
We are seeking a highly skilled and experienced Sr. PMO Analyst - Project & Support to join our team at Panamax Infotech. The successful candidate will be responsible for assisting project managers in tracking progress, ensuring adherence to timelines and budgets, and collecting and creating trend analysis for project data.
Key Responsibilities:- Assist project managers in tracking progress and ensuring adherence to timelines and budgets.
- Collect and create trend analysis for project data such as efforts planned vs burnt, delivery timelines, etc. for decision-making.
- Understand customer sentiment via quarterly surveys during project life cycle.
- Understand customers' capability of handling products by conducting meetings with decision-making stakeholders at customers' end.
- Capture customers' acceptance of SLA by monitoring support interactions and half-yearly surveys and quarterly meetings.
- Measure efficiency in resolving technical issues, time taken to address technical inquiries, frequency of complex cases escalated, first call resolution ratio, etc.
- Generate trend analysis for support SLA, ATR, etc. to increase CSAT and customer retention.
- Prepare and share reports related to project portfolio.
- Prepare and share reports related to payment milestones of project and support revenue.
- Track and share reports sent by project and support teams to customers related to weekly progress and SLA achievements.
- Add/Update inter and intra-departmental process to improve CSAT.
- Bachelor's degree in a relevant field (e.g., business administration, project management).
- Minimum of 2-3 years of experience in project management.
- Excellent verbal and written communication skills.
- Exceptional research and reporting skills.
- Proficiency in Excel and PowerPoint and other Microsoft Office applications.
- Prior experience as a project analyst in a related field is an added advantage.
- Strong understanding in data analysis and problem-solving abilities.
- Able to sit in front of a computer for long hours at a time.
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Data Analyst
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Data Analyst
7 days ago
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Program Management Office Analyst
7 days ago
Delhi, Delhi, India Panamax Infotech Full timeSr. PMO Analyst - Project & SupportAs a key member of our team at Panamax Infotech, the Sr. PMO Analyst - Project & Support will play a crucial role in ensuring the successful delivery of projects and support initiatives. The ideal candidate will have a strong background in project management, excellent analytical and communication skills, and the ability to...
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Program Officer
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Senior Research Analyst
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Group Listening Programs Analyst
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Research Analyst
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Business Analyst
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Program Officer
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Business Systems Analyst
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Delhi, Delhi, India Western Alliance Bank Full timeJob Title: Business Analyst - Identity Access Management (IAM)Location: Columbus, OH, Irving/Dallas, TX, or Phoenix, AZJob Summary:The Business Analyst - IAM is a key member of our Identity Access Management team, responsible for supporting and expanding IAM applications and tools. This role involves collaborating with the IAM development team, technology...
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Delhi, Delhi, India WRI India Full timeJob Title: Senior Program Manager, Sustainable Agriculture, Food, Land and Water Program, WRI IndiaWRI India is seeking a highly skilled and experienced Senior Program Manager to lead our Sustainable Agriculture, Food, Land and Water Program. The successful candidate will be responsible for designing and implementing research and policy initiatives to...
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Delhi, Delhi, India Room to Read Full timeJob Summary:The Early Childhood Education Program Officer will be responsible for designing and developing instructional materials and training programs for children aged 3-6 years old. This role requires a strong understanding of child development theories and practices, as well as the ability to create engaging and effective training modules for teachers...
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Program Director
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Delhi, Delhi, India Room to Read Full timeProgram Overview:The Early Childhood Education Program Officer will be responsible for designing and developing instructional materials and training programs for children aged 3-6 years old. This role requires a strong understanding of pedagogy and child development theories, as well as the ability to create engaging and effective training modules for...
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Data Analyst
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Senior Manager, Program Operations
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