Program Management Office Analyst

7 days ago


Delhi, Delhi, India Panamax Infotech Full time
Job Title: Sr. PMO Analyst - Project & SupportJob Summary:

We are seeking a highly skilled and experienced Sr. PMO Analyst - Project & Support to join our team at Panamax Infotech. The successful candidate will be responsible for assisting project managers in tracking progress, ensuring adherence to timelines and budgets, and collecting and creating trend analysis for project data.

Key Responsibilities:
  • Assist project managers in tracking progress and ensuring adherence to timelines and budgets.
  • Collect and create trend analysis for project data such as efforts planned vs burnt, delivery timelines, etc. for decision-making.
  • Understand customer sentiment via quarterly surveys during project life cycle.
  • Understand customers' capability of handling products by conducting meetings with decision-making stakeholders at customers' end.
  • Capture customers' acceptance of SLA by monitoring support interactions and half-yearly surveys and quarterly meetings.
  • Measure efficiency in resolving technical issues, time taken to address technical inquiries, frequency of complex cases escalated, first call resolution ratio, etc.
  • Generate trend analysis for support SLA, ATR, etc. to increase CSAT and customer retention.
  • Prepare and share reports related to project portfolio.
  • Prepare and share reports related to payment milestones of project and support revenue.
  • Track and share reports sent by project and support teams to customers related to weekly progress and SLA achievements.
  • Add/Update inter and intra-departmental process to improve CSAT.
Requirements:
  • Bachelor's degree in a relevant field (e.g., business administration, project management).
  • Minimum of 2-3 years of experience in project management.
  • Excellent verbal and written communication skills.
  • Exceptional research and reporting skills.
  • Proficiency in Excel and PowerPoint and other Microsoft Office applications.
  • Prior experience as a project analyst in a related field is an added advantage.
  • Strong understanding in data analysis and problem-solving abilities.
  • Able to sit in front of a computer for long hours at a time.

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