Front Office Director
2 weeks ago
About the Role:
Hotel Polo Towers (Shillong) is seeking an experienced Front Office Manager to oversee the daily operations of our front desk. As a key member of our hotel team, you will be responsible for ensuring seamless guest experiences and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Staff Management: Train, cross-train, and retrain front office personnel to ensure they have the necessary skills to deliver exceptional guest service.
- Staff Scheduling: Schedule front office staff to ensure adequate coverage during shifts.
- Operations: Supervise workload during shifts and evaluate the job performance of each front office employee.
- Communication: Maintain working relationships and communicate effectively with all departments.
- Problem-Solving: Resolve guest problems quickly, efficiently, and courteously.
- Reporting: Prepare performance reports related to front office operations.
- Revenue Growth: Maximize room revenue and occupancy by reviewing status daily and analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house counts.
- Compliance: Ensure implementation of all hotel policies and house rules.
- Technology: Operate all aspects of the front office computer system, including software maintenance, report generation, and analysis.
- Guest Services: Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Teamwork: Foster a positive and collaborative work environment by promoting excellent communication and teamwork among front office staff.
- Continuous Improvement: Review daily front office work and activity reports generated by Night Audit and maintain an organized and comprehensive filing system.
- Other Duties: Perform other duties as requested by management.
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Front Office Director
2 weeks ago
Shillong, Meghalaya, India Hotel Polo Towers (Shillong) Full timeKey Responsibilities: As a seasoned Front Office Manager at Hotel Polo Towers (Shillong), you will be responsible for leading a team of front office personnel in delivering exceptional guest experiences. Your key responsibilities will include training, cross-training, and retraining staff, as well as participating in the selection process for new team...
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Front Office Manager
2 weeks ago
Shillong, Meghalaya, India Hotel Polo Towers (Shillong) Full timeJob SummaryHotel Polo Towers (Shillong) is seeking a highly skilled Front Office Manager to oversee the daily operations of our front desk team. The ideal candidate will possess excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesFront Office LeadershipTrain, cross-train, and...
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Shillong, Meghalaya, India Hotel Polo Towers (Shillong) Full timeFront Office Manager Job DescriptionKey Responsibilities:Team Leadership: As a Front Office Manager at Hotel Polo Towers (Shillong), you will lead and motivate a team of front office personnel to achieve excellent customer service and hotel standards.Training and Development: You will train, cross-train, and retrain team members to ensure they have the...
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