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Splunk Observability Expert

1 week ago

Chennai, Tamil Nadu, India Ensono Full time
About the Company
At Ensono, we are a trusted technology adviser and managed service provider that helps clients accelerate their digital transformation to achieve lasting business outcomes. Our team provides services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. We have certified experts in AWS, Azure, and Google Cloud, and are recognized as Microsoft Datacenter Transformation Partner of the Year. As a global organization with over 3500 associates, we deliver comprehensive strategic and managed services for mission-critical applications.

We believe in our clients' success by offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it.

About the Role
The APM Tools Engineer position in the Strategic Accounts team is responsible for implementing, managing, and supporting client's Application Performance Monitoring (APM) practice utilizing Splunk Observability set of tools. Key responsibilities include management and support of Splunk Observability platform, development, maintenance, and support of Synthetics scripts, configuration and management of APM agents, implementation of effective alerting policies, and creation of various dashboards and reports as required by the client's Operations and Application Support teams.

Main Deliverables
The Strategic Accounts team is responsible for maintaining and enhancing the service we deliver to our clients. The main deliverables are:
  • Develop and implement Synthetics monitors of various complexity including Scripted Browsers and API Tests. Maintain the existing monitor population (2,000+) and implement timely changes as required by the applications. Work closely with the application teams and support the applications releases.
  • Develop and customize Splunk APM agents' configurations as per the applications teams' requirements.
  • Create and manage effective alerting/notification policies. Work closely with the operations and application support teams to minimize the false positive alerts.
  • Undertake day-to-day operational, troubleshooting, and user support. Provide Synthetics engineering expertise and lead incident and problem management activities involving Synthetics monitors issues. Develop and implement Synthetics and APM health checks.
  • Design, configure, and support Synthetics Private Locations maximizing the productive utilization and minimizing the execution queues.
  • Perform Splunk Observability administration tasks including licensing capacity tracking, user access management, roles, permissions, etc. Develop and maintain various Splunk Observability dashboards and reports as per the operations and applications support teams' requirements.