Digital Transformation Business Analyst

1 week ago


Gurgaon, Haryana, India Sun Life Full time

Job Title: Digital Transformation Business Analyst - Specialist

Main Responsibilities:

  • Work closely with project sponsors, subject matter experts, and team members to evaluate new process improvement and digitization opportunities.
  • Facilitate workshops, conduct interviews, and job shadowing sessions to gather and document business requirements with business partners.
  • Manage individual project timelines and coordinate UAT testing with operation teams.
  • Create and execute test plans to ensure our solutions meet business requirements.
  • Develop solution documentation that supports user training needs and facilitates deployment and adoption.
  • Participate in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
  • Partner closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver expected business outcomes.

Required Skills and Experience:

  • 5-8 years of progressive experience as an RPA Business Analyst.
  • An in-depth understanding of the software development lifecycle and working as part of an agile team.
  • Experience working as part of a robotics solutions delivery team using Pega Robotics, UI Path, Blue Prism, or other larger vendor robotics automation software platforms.
  • Proficiency in Visio & process mapping.
  • Relevant experience/awareness in Python, Chatbots, OCR, ML, and AI techniques.
  • Lean Six Sigma Green Belt certification preferred.
  • Some project work may be required outside of regular office hours to support critical timelines and deliverables, as well as collaboration with Sun Life teams in other regions.


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