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Digital Commerce Strategist

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Quick Commerce Manager Job Summary

As a pioneering e-commerce platform, we are transforming the way consumers shop online. Our unique Try and Buy model empowers customers to experience products at home before making a purchase, reducing friction and increasing confidence in buying decisions.

This role is ideal for someone with deep expertise in quick commerce, last-mile logistics, and high-growth D2C environments. You will design, execute, and optimize processes that ensure fast, reliable, and delightful customer experiences.

  • Key Responsibilities:
  • Build and manage quick commerce fulfillment operations, ensuring speed, accuracy, and cost efficiency.
  • Design and optimize SOPs for order picking, packing, dispatch, and delivery tracking.
  • Manage partnerships with 3PLs, last-mile delivery players, and dark store operators.
  • Drive inventory planning, demand forecasting, and replenishment to minimize stockouts.
  • Collaborate with technology and product teams to integrate delivery platforms, tracking systems, and customer communication tools.
  • Analyze operational KPIs (OTD, fulfillment rate, cost per order, etc.) and implement process improvements.
  • Build, train, and lead teams for warehouse/dark store operations and last-mile execution.
  • Stay ahead of quick commerce trends, tools, and consumer expectations to drive competitive advantage.
Required Skills and Qualifications

You must have:

  • 4+ years of experience in quick commerce, last-mile logistics, or D2C fulfillment.
  • Proven expertise in managing high-volume, fast-turnaround operations.
  • Strong understanding of dark store operations, inventory management, and delivery networks.
  • Experience in working with 3PLs, logistics vendors, and technology integrations.
  • Analytical mindset with the ability to interpret data and optimize processes.
  • Strong leadership skills with experience in managing teams across operations.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Knowledge of industry best practices in quick commerce and on-demand delivery.