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Customer Information Specialist
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Job Title: Customer Data Steward
Job DescriptionThe role of a Customer Data Steward is pivotal in ensuring the accuracy, completeness and timeliness of customer records. This involves collaboration with global business partners and processes to create and maintain customer master data that aligns with governance standards.
This position plays a critical role in improving data reusability, accessibility and quality through the use of Master Data Governance (MDG) tools, SAP and Salesforce platforms.
A key responsibility of the Customer Data Steward is to monitor and maintain data quality, taking corrective actions when necessary to ensure that customer records and hierarchies are complete, accurate and delivered on time.
This position is based in Bengaluru, India and supports functions such as Sales, Service & Support, Customer Care, Credit and Tax in an efficient and timely manner.
Responsibilities- Review, validate and action requests for customer master creation and data changes from business partners; communicate clearly with requestors.
- Conduct root cause identification and analysis on moderate to complex requests and communicate findings/actions to stakeholders.
- Recognize patterns across various requests and feedback received from business partners; consult with relevant stakeholders to implement processes and governance best practices.
- Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes.
- Identify opportunities for efficiency and act to implement/document them clearly; share learnings with team members to improve global teams execution.
- Support other CRM Data Quality & Governance activities related to commercial data (Growth, Cleansing and Enrichment).
- Work collaboratively with fellow Customer Data Steward team members to complete work.
- Pprepare, maintain and present documentation, policy and training content.
- Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies.
- Support UAT testing for ERP and CRM system enhancements.
- Bachelor's degree or equivalent in marketing, business or other related fields.
- 4-5 years of relevant CRM and transactional processing experience; SAP HANA S4, Fiori, and Salesforce experience preferred.
- Strong attention to detail and commitment to deliver quality work in a timely manner.
- Ability to quickly adapt to shifting business needs while upholding critical focus on data quality standards and monitoring.
- Strong written and verbal communication skills.
- Understanding of the interaction between data attributes and business processes.
- Curious approach to investigating patterns, understanding root causes and supporting findings through data analysis.
- Ability to multi-task and flex working styles between team settings and independent work.
- Possess an open, flexible and positive can-do attitude with good communication and interpersonal skills.
- Possess innate ability to navigate new software and applications, especially web-based software.
- Creative problem-solving approach to searching and deriving customer information from online or offline searches/mechanisms.
- Demonstrate effective team relationship skills.
- Intermediate experience using Excel (table navigation, xlookups, text formulas, pivots etc.).
- Experience working directly with US/Canada, European or Asia stakeholders.
- Must be fluent in English; additional languages a bonus (Chinese, Spanish, French, Italian).
