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Global Technology Operations Specialist
1 month ago
MUFG Bank, a leading global financial institution, is seeking an experienced Global Technology Operations Specialist to join our team in Bangalore, India. This role plays a critical part in ensuring the smooth operation of our Enhanced Due Diligence (EDD) for Banks and Non-Bank Financial Institutions.
About the Role
This position will be responsible for providing technology support, troubleshooting risks and issues, attaining required technology entitlements for business operations, and ensuring technology alignment across the organization and requirements.
Main Responsibilities
Prepare and submit requests for bank-issued hardware for new MESI team members
Request initial entitlements and appropriate technology access for MESI team members and provide ongoing system access support, including working with relevant technology partners to resolve system access issues.
Develop and maintain systems inventory for the GlobalFI EDD Ops MESI team.
Manage access entitlements to networks, operating systems, applications, and team SharePoint sites in line with MUFG's Access Control Standard.
Perform periodic User Access and Rights review.
Submit requests for access deactivation upon resignation, transfer, or termination of a team member.
Resolve business technical problems and oversee implementation of assigned changes made within the business.
Collaborate with additional technology teams and initiatives across the organization.
Facilitate user acceptance testing of new systems and technology, including the creation of test scenarios.
Oversee quality of data and systems leveraged to conduct financial institutions EDD.
Ensure relevant data analysis tools are implemented and supported to requirements, where applicable.
Requirements
Analytical skills: Strong analytical skills to troubleshoot and resolve complex technical issues. Communication skills: Excellent verbal, written, and interpersonal communication skills. Ability to work collaboratively with multiple lines of business, regional managers, and senior management. Technical skills: Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, and Word). Experience working with Excel Macros and SharePoint. Knowledge of IT service management processes and best practices. Professional certification in ITIL (Information Technology Infrastructure Library) or similar certifications is desirable.
Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.
About MUFG
Headquartered in Tokyo and with over 360 years of history, MUFG is one of the world's leading financial groups. With a global network spanning over 40 markets, we offer an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.