Senior Application Engineer

22 hours ago

Hubli, Karnataka, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000
Progress Openedge Support Job

We are seeking an experienced application support specialist with a strong knowledge of Progress OpenEdge (ABL/4GL) to provide production support, issue resolution, monitoring and minor enhancements for business-critical applications. The ideal candidate will be proactive in handling incidents, ensuring application stability and working closely with users and development teams.

  • Provide L2/L3 support for applications built on Progress OpenEdge
  • Monitor application performance and ensure system availability
  • Analyze and resolve incidents, service requests and problem tickets within SLAs
  • Perform root cause analysis and implement long-term fixes to recurring issues
  • Handle batch processes, jobs and scheduled tasks
  • Coordinate with development teams for bug fixes, enhancements and release deployments
  • Support application upgrades, patches and migration activities
  • Maintain accurate documentation of issues, resolutions and standard operating procedures

Required Skills:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment
  • Good understanding of Progress Database concepts and performance troubleshooting
  • Experience in incident management, problem management and change management
  • Familiarity with UNIX/Linux commands and scripting
  • Exposure to ticketing tools such as ServiceNow, JIRA or Remedy
  • Strong analytical and communication skills

Bonus Qualifications:

  • Knowledge of integration with APIs/web services
  • Experience in working with global support models
  • Basic knowledge of SDLC / Agile methodologies

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