Support Frontend Team Lead

2 days ago

Anand, Gujarat, India beBeeFrontend Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

Our organization is looking for an experienced Support Frontend Lead to manage a small team of frontend support executives. This individual will be responsible for providing technical expertise, communicating effectively with clients, and ensuring high-quality support delivery.

Key Responsibilities

Ticket Management
  • Understand, analyze, and prioritize frontend-related support tickets.
  • Distribute tasks to team members based on skillset and urgency.
  • Ensure timely resolution and high-quality support delivery.
Technical Expertise
  • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
  • Troubleshoot and debug frontend issues efficiently.
  • Assist team members with complex problems and provide technical guidance.
Team Leadership
  • Lead and mentor a small team of frontend support executives.
  • Monitor progress and provide performance feedback.
  • Ensure adherence to processes and quality standards.
Client Communication
  • Communicate effectively with clients to gather requirements and provide updates.
  • Ensure customer satisfaction with clear, professional correspondence.
Required Skills
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP
Preferred Qualifications
  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

The ideal candidate should possess strong leadership and analytical skills, as well as the ability to work independently and as part of a team. Excellent time management and organizational skills are also essential for this role.

This position requires the selected candidate to ensure high-quality support delivery and adherence to company processes and quality standards.

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