Care Coordinator

6 days ago

Delhi, Delhi, India Children First Mental Health Institute Pvt. Ltd. Full time
About Children First Mental Health Institute Pvt. Ltd.

We are a leading Child and Adolescent Mental Health Service provider in Delhi and Gurgaon, dedicated to delivering ethical, effective, and holistic solutions for children and adolescents up to 25 years old. Our team of psychologists, arts-based therapists, and consulting professionals work collaboratively with children, youth, and their families/networks to provide comprehensive care.

Job Title: Care ExecutiveJob Summary:

This role is part of our Care Team and focuses on client queries and requests received at the centre. As the care manager for our centres in Delhi and Gurgaon, the role will require attending to clients and managing the day-to-day operations of the centre.

Key Responsibilities:
  • Ensure a warm and welcoming space for clients and families
  • Manage the atmosphere of the waiting spaces to ensure a child-friendly environment
  • Book new client sessions based on clinician availability and escalate when slots are not available
  • Manage office supplies, facility bills, and ensure decorum and hygiene at the centre
  • Assist in ensuring centre safety and basic requirements of the clients are answered
Prioritizing Client Care:
  • Communicate any client needs or concerns to the appropriate staff members
  • Manage new client queries across calls, frontdesk, walk-ins
  • Provide information to clients about services, scheduling appointments, and give facility tours whenever required
  • Process payments, manage billing inquiries post sessions from clients, and provide invoices to the clients
  • Serve as a liaison between clients, families, and the clinical team
  • Support clinicians with printouts, documentation, prescription printing, etc.
  • Assist with client registration and documentation
  • Assist clients with arranging follow-ups right after a session is complete
Qualifications:
  • Bachelor's degree in any field. Desirable qualification in health
  • 2-3 years of experience in frontdesk management, clinic manager role, etc.
Skills and Qualities:
  • Excellent communication and interpersonal skills with fluency in both English and Hindi
  • Patience and empathy when dealing with client queries on calls or in-person
  • Excellent organisational skills, with the ability to use Excel and scheduling software
  • Empathy and patience when working with children and families
  • Awareness and willingness to work in the Mental Health space
  • Ability to work collaboratively in a multidisciplinary team environment
  • Proficiency in using electronic health records and other administrative software

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