Network Protocol Expert
7 days ago
Job Title: Escalation Engineer
Company: Wipro
We are seeking a highly skilled Escalation Engineer to join our team. As an Escalation Engineer, you will be responsible for handling complex customer technical issues and serving as a technical escalation point for other engineers.
Key Responsibilities:
- Investigate and resolve highly complex customer technical issues
- Own and troubleshoot complex network topologies
- Provide technical support and guidance to other engineers
- Collaborate with cross-functional teams to resolve customer issues
Requirements:
- Strong experience with L2/L3 protocols in datacom domain
- Strong experience handling escalations for networking companies, preferably Cisco, Juniper, Alcatel
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Opportunity to work with a leading IT services company
- Chance to develop your technical skills and expertise
- Collaborative and dynamic work environment
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