Chief Operations Officer

2 weeks ago

Bengaluru, Karnataka, India beBeeOperationsDirector Full time ₹ 15,00,000 - ₹ 28,00,000
Operations Director Job Description

We are seeking a highly skilled and experienced Operations Director to lead our team in Bangalore.

Job Responsibilities:

  • Develop and execute operational strategies to drive business growth and improve efficiency.
  • Manage a large, high-performance global team and promote a culture of excellence.
  • Build strong relationships with clients and stakeholders to ensure client satisfaction.
  • Drive innovation and value-add efforts between the organization and clients.
  • Ensure compliance with all regulatory requirements and maintain up-to-date knowledge of industry trends.

Requirements:

  • 12+ years of operations experience within a BPO or contact centre environment, with last few years managing and running operations.
  • Profound understanding of banking operations, particularly in KYC, CDD, EDD, Chargeback, Disputes, Fraud Investigations, AML, AFC, transaction monitoring, cryptocurrency, and wallet screening.
  • Flexible to work from office or remotely.

Benefits:

  • Opportunity to work with a leading fintech client in a dynamic and growing industry.
  • Chance to develop and deploy best practices across offerings.
  • Collaborative and supportive work environment.

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