
Global Cybersecurity Solutions Specialist
2 weeks ago
We are seeking a highly skilled and talented Technical Support Engineer to join our Customer Support team, working with customers globally on multiple security product offerings.
About the RoleThis role will involve collaborating with internal teams to resolve customer problems, including troubleshooting and issue resolution, as well as communicating effectively with stakeholders to resolve customer escalations quickly.
The successful candidate will have experience in Product Technical support, supporting global enterprise customers, and will possess outstanding oral and written communication skills, customer focus, analytical thinking, and logical troubleshooting aptitude.
They will also have proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux, or Mac environments.
Key Responsibilities:- Work collaboratively with internal teams to resolve customer problems and provide timely solutions.
- Communicate complex technical information to non-technical stakeholders.
- Collaborate with Product experts and Engineering to fix bugs or enhance product features.
- 3-8 years of experience in Product Technical support.
- Outstanding communication skills, customer focus, and analytical thinking.
- Proven experience in troubleshooting and diagnosing issues.
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