Dutch Speaking Customer Service Representative

6 days ago


Mumbai, Maharashtra, India Wibit Consulting & Services (WibitCS) Full time

Wibit Consulting & Services (WibitCS) is collaborating with a BPO company to find a Dutch-speaking Customer Service Representative to work remotely from Greece.

Job Summary:

We are seeking a highly motivated and experienced Dutch-speaking Customer Service Representative to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional customer service to clients of an e-commerce brand.

Key Responsibilities:

  • Provide timely and effective technical-based customer assistance via voice, chat, and email
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

Requirements:

  • Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
  • Residing in Greece and able to take on a job in Greece legally without company support
  • Experience in Customer Support, technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Indefinite contract
  • Private health and life insurance
  • €85 monthly meal vouchers
  • €65 monthly Work From Home allowance
  • 14 salaries a year
  • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
  • Fully remote work from Greece
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment
  • Guidance and tools to reach your full potential


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