Dutch Speaking Customer Service Representative
6 days ago
Wibit Consulting & Services (WibitCS) is collaborating with a BPO company to find a Dutch-speaking Customer Service Representative to work remotely from Greece.
Job Summary:
We are seeking a highly motivated and experienced Dutch-speaking Customer Service Representative to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional customer service to clients of an e-commerce brand.
Key Responsibilities:
- Provide timely and effective technical-based customer assistance via voice, chat, and email
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
Requirements:
- Ability to effectively and correctly communicate verbally and in written format in Dutch/Flemish (C1 level) and English (B2)
- Residing in Greece and able to take on a job in Greece legally without company support
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- €85 monthly meal vouchers
- €65 monthly Work From Home allowance
- 14 salaries a year
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
- Fully remote work from Greece
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment
- Guidance and tools to reach your full potential
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