Cloud Services Leader

2 days ago

India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Service Cloud Expert

About the Role:

We are seeking a highly skilled Service Cloud expert to join our team. As a Service Cloud expert, you will be responsible for delivering features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases.


Key Responsibilities:

  • Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
  • Collaborate cross-functionally with business and other IT teams across Delta to champion development and integration standards, best practices, and their related deliverables
  • Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability
  • Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
  • Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce

Requirements:

  • Bachelor's degree in information systems, Computer Science or related field
  • ~3 years of enterprise experience developing Salesforce
  • A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
  • ~ Experience in Service cloud- Must implementation
  • ~ Understanding of object-based model, governor limits in Salesforce
  • ~ Experience in working with async and sync processes
  • ~ Proficient in advance admin features - Example: flows, Dynamic forms
  • ~ Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
  • ~ Works well with individuals at all levels of Salesforce experience
  • ~ Deep familiarity with how to troubleshoot integrations- GTH in the UI and when to lean on developers' support
  • ~ Understand how to get to the root cause of user issues within Salesforce
  • ~ Robust experience in Service Cloud features in an operationally critical context
  • ~ Live chat/Msg Experience- Must
  • ~ Troubleshooting understanding (User support)- Good to have
  • Exposure to diverse lines of business using Salesforce in different ways

This is a unique opportunity to grow your career while contributing to the success of our organization. If you have a passion for delivering exceptional customer experiences through innovative technology solutions, we encourage you to apply.


Please note that this job description is subject to change based on organizational needs.

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