Product Lead
1 week ago
Job Summary
We are seeking a Product Owner to lead the requirements gathering process with end users, customer leadership, subject matter experts, and internal teams and leadership.
Key Responsibilities
- Lead the requirements gathering process with end users, customer leadership, subject matter experts, and internal teams and leadership
- Serve as a liaison between the customer community and the software development life cycle teams
- Owns product issues and backlog based on understanding of product strategy and requirements
- Lead design and refinement meetings
- Actively owns refinement of acceptance criteria
- Manages product artifacts (personas, user journey maps, workflow diagrams)
- Contributes to release goals based on knowledge of user base and feasibility
- Manage product releases
- Works closely with the Product Manager to:
- Manage internal stakeholder relationships: Support, Documentation, SDLC team, Sales, Marketing, Leadership
- Analyze customer problems, how they relate to product strategy, and how they can be solved on a product's roadmap
- Track release progress and mitigate risks
- Develops an understanding of product, industry, and market, including product position, customer needs, owning use cases for product, and problems being solved (why and how)
- Subject expert for product area
- Lead internal trainings
- Work with the documentation team to write product documentation
- Performs other job-related duties as assigned
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