Program Manager, Tools and Systems Administrators

4 weeks ago


Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time
About the Role

We are seeking an exceptional Program Manager to join our team at ADCI HYD 16 SEZ. As a Program Manager, you will be responsible for configuring end-to-end routing for the Paragon Case Management System, managing various tools launches, and providing expert advice for routing-related business needs.

Key Responsibilities

- Configure end-to-end routing for the Paragon Case Management System.
- Program manage various tools launches, support configuration, and provide expert advice for routing-related business needs.
- Troubleshoot any routing-related concerns for stakeholder teams.
- Maintain and govern queue health by using dashboards and ensuring the right stakeholders are involved.
- Develop use cases by gathering business requirements from stakeholder teams and work with software development and product teams to build required features.
- Mitigate capacity risks by managing dependencies across multiple operating units. Clearly communicate dependencies and manage/track exceptions.

About the Team

TASA is the backbone for Amazon's WW SPS organization, working towards efficient routing configuration, maintenance, and governance of investigation queues belonging to non-SP Support. In instances when routing fails, we troubleshoot configurations and dive deep to provide best solutions to WFM, change managers, GPOs, and operations by bridging the gap with our partner tech teams. We also take ownership of migrating in-scope investigation queues from one routing platform to another, as requested.

Requirements

- 2+ years of program or project management experience.
- Experience with SQL.
- Experience in requirement gathering and ability to write clear and detailed requirement documents.

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