Executive of Room Sales

6 days ago

Bengaluru, Karnataka, India beBeeReservation Full time

Job Title: Reservation Executive

Description:

The Reservation Executive plays a pivotal role in the hotel's operations, ensuring seamless guest experiences. The primary objective is to maximize room sales through proactive up-selling and sales techniques, while accurately recording and processing reservations.

Responsibilities:

  • Training & Development: Stay updated with industry standards by completing Hilton University courses and passing all tests.
  • Hotel Product Knowledge: Be knowledgeable about the hotel's products, services, and activities.
  • Sales Maximization: Utilize effective up-selling and sales techniques to maximize room sales and revenue.
  • Reservation Processing: Review and process new reservations, ensuring changes, cancellations, and relevant details are communicated accurately to the appropriate departments.
  • Guest Arrival Review: Verify guest information, requirements, and pricing details for 3-5 daily arrivals to ensure accuracy.
  • Secretarial Support: Perform administrative duties, such as preparing correspondence, maintaining files, and handling faxes and emails.
  • Sales Mindset: Maintain a sales-driven attitude, ensuring no sales opportunities are missed within the hotel.
  • Team Development: Collaborate with the Reservations and Group Tour teams to maximize revenue on all inquiries.
  • Commission Tracking: Ensure commissions are correct and promptly followed up on.
  • Reject Business Documentation: File reasons for any rejected business to maintain accurate records.
  • File Management: Ensure all correspondence is filed correctly with up-to-date information.
  • Revenue Compliance: Adhere to the hotel's credit policy and ensure all forecasted revenues are met.
  • Room Supply & Pricing Control: Follow established room supply and price control procedures.
  • Guest Information Maintenance: Maintain and update guest information and sales data according to reservation procedures.
  • Guest Service: Provide high-quality service to guests at all times.
  • Data Accuracy: Ensure that all information inputted is correct and meets standards.
  • Team Coordination: Pay close attention to team members' workloads and duties to meet operational needs effectively.
  • Work Area Maintenance: Keep work areas clean and organized.
  • Policy Adherence: Comply with all policies related to reservations and ensure adherence to systems and procedures.
  • Reservation Quality: Prioritize quality reservations and strictly follow brand standards.
  • Team Member Rules: Ensure all team members understand and adhere to the hotel's team member rules and regulations.
  • Additional Responsibilities: Perform any other reasonable duties and responsibilities as assigned.

Requirements:

  • A detail-oriented and service-focused individual who is proactive in their sales approach.

We're Looking For:

A highly motivated and organized professional who can thrive in a fast-paced environment and provide exceptional service to our guests.

Keywords: Reservation, Sales, Teamwork, Guest Service, Data Accuracy, Policy Adherence

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