Technical Lead

2 days ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time US$ 90,000 - US$ 1,20,000

Your New Challenge in Cybersecurity

As a seasoned professional, you are sought after to lead a team of Technical Support Engineers and drive success in our mission to protect the digital way of life.

We take pride in our relentless approach to protecting our customers and we believe that your unique ideas will contribute to our collective success. You will be shaping the future of cybersecurity, working fast, valuing ongoing learning, and respecting each employee as a unique individual.

We foster an environment where everyone feels included and supported through our FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

In this role, you'll continue building on our mission by helping secure our clients' environments and ensuring their repeat business and future endorsement. You will be responsible for leading daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.

Responsibilities:

  • Lead daily operations of a team of Technical Support Engineers in line with the company's goals and objectives
  • Ensure that the team has the resources and processes necessary for successful and sustained performance
  • Provide mentorship and direction to the team to deliver on company goals and objectives
  • Directly provide and ensure appropriate technical and soft skills training and mentoring

Requirements:

  • Experience in leading a team of Technical Support Engineers or similar
  • At least three years of people management experience
  • Demonstrated ability to effectively manage escalations of complex problems, prioritise a demanding workload, delegate appropriately, and deliver results under pressure
  • Validated leadership skills, including effective verbal and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning

About Us

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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