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Financial Services Fraud Investigator

2 weeks ago

Kollam, Kerala, India beBeeFraud Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

As a fraud investigator in the financial services industry, you will play a critical role in managing and resolving complex cases to protect businesses and their stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements while maintaining a high standard of quality and accuracy in case handling.

Key responsibilities include:

  1. Investigating and analyzing fraud cases related to transactions, ensuring timely resolution according to defined service level agreements.
  2. Reviewing transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  3. Collaborating with cross-functional teams to ensure seamless case resolution.
  4. Identifying patterns and trends in fraud to recommend process improvements and mitigation strategies.
  5. Providing detailed and accurate documentation of case outcomes and escalating complex or high-risk issues to the team lead or manager.

Qualifications & Skills

  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
Key Responsibilities:
  • Validate disputes and identify fraudulent activities through thorough analysis of transaction details and customer claims.
  • Collaborate with cross-functional teams to ensure seamless case resolution and adherence to regulatory requirements.
  • Identify patterns and trends in fraud to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.