Enterprise Applications Administrator

4 weeks ago

Pune, Maharashtra, India Evolent Health Full time

About Evolent Health

Evolent Health is a healthcare company that aims to change the way healthcare is delivered. Our mission is to improve the health of the nation by changing the way healthcare is delivered. We believe in embracing new ideas, challenging ourselves, and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and our team members often make a difference in everything from scrubs to jeans.

What We're Looking For

We're looking for a skilled Administrator to join our Digital Workplace Services team. As an Administrator, you will be responsible for implementing, supporting, and maintaining our Atlassian application tools and integrations. This includes handling support tickets, producing reports, managing integrations, facilitating requirements and design sessions with functional users, end-user training, and documenting system configurations.

Responsibilities

  • Lead and support all administrative functions of Jira, Confluence, and Crowd on Microsoft Azure.
  • Provide creative cloud architecture and coding solutions, participate in the entire application life cycle from design to development, testing, deployment, and support of various applications.
  • Develop, automate, and deploy standard and custom solutions to functional users.
  • Write custom code in Groovy to integrate with other internal and external applications.
  • Produce custom reports and perform system health checks.
  • Create Jira projects, workflows, permissions, notifications, and custom fields.
  • Engage with vendors' Support teams to resolve application issues on escalated problems.
  • Create Confluence spaces, archive, move, and purge content as needed.
  • Manage upgrades and maintenance of software and integrations, including staging and production launches.
  • Maintain and update documentation related to architecture, operations, and support.
  • Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs).
  • Continue to improve technical expertise by researching and identifying new processes and technological alternatives to resolve problems and implement continuous improvement.
  • Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures.
  • Provide occasional weekend and after-hours support as needed, as well as on-call coverage for Sev-1 issues.
  • Required to work in EST/CST business hours.

Qualifications

Required

  • Bachelor's degree in an IT-related field, or equivalent experience
  • 2+ years of experience supporting datacenter/server-based Atlassian applications Jira, Confluence, and Crowd
  • Hands-on experience with JQL, SQL, REST APIs, manage SSL certs, Apache Tomcat, and JVM tuning.
  • Experience working with audit, privacy, and security requirements, including SOX, SOC2, and HIPAA.
  • Working knowledge of Agile software development methodology, to include release planning and deployment.
  • Experience with change management while leading enterprise adoption of standardized tools and processes
  • Outstanding written and verbal communication skills, with the ability to negotiate effectively.
  • Ability to build trust and form effective relationships with team members and business stakeholders.
  • Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic.
  • Must be very detail-oriented, organized, and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.

Preferred

  • Skills preferred: Groovy, PowerShell – or any scripting experience.
  • Experience with Azure cloud
  • Experience in healthcare IT
  • Previous experience with third-party on-prem software implementation, administration, and support
  • Creative problem-solving skills, with the ability to adapt an approach as needed for each engagement.

Mandatory Requirements

We require that all employees have the following technical capability at their home: High-speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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