German Customer Support Specialist

2 days ago


Chennai, Tamil Nadu, India beBeeCareer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative Role

About Six Red Marbles India - A Brief Overview

Six Red Marbles India, an end-to-end provider of publishing solutions, is a Chennai-based entity part of the United States-based Six Red Marbles. We focus on content and information creation, management, re-purposing, and distribution. Our expertise includes scientific, technical, healthcare, education, and trade books for over 60 publishers worldwide.

Our Expertise in Publishing Solutions

We help publishers publish faster, smarter, and better by providing technology services and solutions based on our 20 years of experience. Our capabilities include:

  • Coordinate projects between customers and production teams to ensure seamless communication.
  • Translate customer-supplied documents from German to English and communicate instructions to production teams.
  • Perform quality checks for style, content, and special instructions before sharing files with customers.
  • Deliver projects on time with high quality.
  • Address internal complaints/issues affecting project quality and schedule.
  • Escalate external complaints as per defined processes.
  • Keep track of pricing, project budgets, and volume reports.
  • Ensure timely billing and provide quarterly projection/forecast information to production teams.
  • Support other CSR/PMs during high workload periods and provide language training as needed.

Requirements and Qualifications

The ideal candidate should have:

  • Completed B2 Level in German.
  • Good communication skills in English.
  • e-publishing industry experience or customer communication experience in German (an added advantage).

Join Us Today



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