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Customer Service Healthcare Expert

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time
Role Summary
This role involves handling high-volume calls from clients in the healthcare sector, providing them with accurate and timely information, and resolving their queries and concerns effectively. As a Customer Service Representative, you will be part of a dynamic team that prioritizes customer satisfaction and delivers exceptional service experiences.

Key Accountabilities
- Answering inbound calls and responding to client inquiries
- Resolving client issues and concerns promptly and professionally
- Collaborating with internal teams to ensure seamless service delivery
- Maintaining accurate records of client interactions

Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in using technology and software applications

What We Offer
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance