Operational Support Specialist

2 days ago


Allahabad, Uttar Pradesh, India beBeeClient Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:Operational Support SpecialistJob Summary:

We are seeking a detail-oriented Operational Support Specialist to ensure seamless client onboarding and coordination with telecom operators to support operational efficiency and client satisfaction.

  • Customer Success:

Clients will benefit from our end-to-end onboarding process, where we gather information and technical requirements, provision accounts, and coordinate internal teams for a smooth customer experience.

We provide support during account configuration, assist in issue resolution, and ensure successful integration and traffic initiation.

Post-onboarding, we monitor traffic performance trends and offer early-stage support.

  • Traffic Assurance:

We track monthly traffic targets, breaking them down into weekly and daily targets, and monitor progress to meet these goals.

  • Telco Coordination:

We coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical or operational issues in a timely manner.

  • Reports & Analytics:

We publish daily performance reports for review and identify reasons for traffic growth or dips, highlighting opportunities for corrective action with the sales team.

  • Collaboration:

We work closely with development, sales, and quality assurance teams to ensure a seamless customer experience.

  • Process Improvement:

We identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

We create and maintain detailed documentation of SOPs for regular operations.



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