Technical Solutions Architect

6 days ago


Pune, Maharashtra, India exl Full time
About the Role

ExL is seeking a skilled Technical Solutions Architect to join our team. As a key member of our pre-sales team, you will be responsible for engaging with prospective clients to understand their technical requirements and business challenges.

Responsibilities
  • Technical Expertise:
  • Develop a deep understanding of Conversational AI, Smart Agent Assist, CCaaS, and their technical capabilities.
  • Stay current with industry trends, emerging technologies, and competitor offerings.
  • Customer Engagement:
  • Engage with prospective clients to understand their technical requirements and business challenges.
  • Conduct needs assessments and provide tailored technical solutions.
  • Solution Demonstrations:
  • Deliver compelling product demonstrations that showcase the features and benefits of our solutions.
  • Customize demonstrations to align with the specific needs and use cases of potential customers.
  • Collaboration with Sales:
  • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies.
  • Assist in the preparation of technical proposals, RFP responses, and other sales materials.
  • Technical Presentations:
  • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services.
  • Address technical inquiries and concerns during the sales process.
  • Proof of Concept (PoC):
  • Lead the design and implementation of proof of concept projects to demonstrate the feasibility and effectiveness of our solutions.
  • Customer Relationship Building:
  • Build and maintain strong relationships with customers, understanding their evolving needs and providing ongoing technical support.
Qualifications
  • Bachelor's degree in a technical field
  • Proven experience in a technical pre-sales or similar role in the technology industry.
  • Strong understanding of relevant technologies, including (but not limited to) [list specific technologies relevant to ExL's products/services].
  • Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  • Ability to work collaboratively in a team environment and interface effectively with internal teams.


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