Certified Quality Review Specialist

2 days ago

Kolkata, West Bengal, India beBeeQuality Full time ₹ 4,00,000 - ₹ 5,00,000
Job Overview

The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined checklists. This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and filings, which are essential for delivering services.

Main Responsibilities
  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of processed tickets basis predefined checklists for assigned tickets via email, Salesforce, Jit Bit, RAGIC, and other data sources at set frequencies defined by the business.
  • Ensure random audits twice or thrice per month to check documentation around BK Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials. Set up weekly connects with business for TNI in collaboration with trainers for SOP updates & PKT requirements.
  • Create weekly/monthly reports for audits performed on set frequencies and report out to supervisors and business with requisite analytics & inferences. The report should include root cause and CAPA (Corrective Action/Preventive Action) for defects/deficiencies identified during quality audits.
Requirements
  • Bachelor's degree in any field (preferably Law/BBA or commerce).
  • 2-4 years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards certification is preferable.
  • Advanced proficiency in MS Office, including Excel, PowerPoint, MS Teams, and Outlook.
  • Experience in quality audits of legal documents/email communications.
  • Strong data analysis capabilities with an eye for detail to identify errors.
  • Exceptional written and verbal communication skills with ability to derive insights from information provided.
  • Analytical problem-solving skills for addressing complex issues.
  • Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.

This position requires a strong problem-solving mindset, excellent interpersonal and customer service skills, and keen attention to detail anticipating potential challenges and addressing them proactively. Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis is also preferred.

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