
Seeking Experienced Service Management Professionals
2 weeks ago
We are seeking an experienced Service Management Engineer to join our team in Riyadh, Saudi. The ideal candidate will have a strong background in ServiceNow/BMC and ITIL processes.
This is a full-time permanent position that requires 3+ years of experience (L2) or 8+ years of experience (L3).
The role involves providing L2/L3-level support for Service Management (MIM) in a mission-critical banking environment. Responsibilities include ensuring compliance with PCI DSS, SWIFT, and local banking regulator requirements, operating under ITIL processes, troubleshooting incidents, managing approved changes, participating in DR/BCP drills, and conducting root cause analysis for recurring issues.
Key Skills:
- Service Management (MIM)
- Incident/Change/Problem Management
- ServiceNow/BMC
- ITIL Processes
Benefits:
- Sponsored visa for the candidate and their family members
- Insurance coverage
- Maintenance of a company mobile phone
Requirements:
- L2/L3-level experience in Service Management (MIM)
- Knowledge of ITIL processes
- Excellent communication skills
- Able to work in a fast-paced environment
About the Company:
Our company is a leading provider of consulting services in the banking industry. We are looking for talented individuals who share our passion for innovation and customer satisfaction.
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