Cloud Operations Expert

3 days ago

Varanasi, Uttar Pradesh, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview

We are seeking a highly skilled Cloud Operations Professional to lead our team in delivering exceptional SaaS platform services.

The ideal candidate will have experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner. They will also be able to coordinate cross-functional teams to address product issues successfully.

This role requires a strong understanding of how to build, scale, and manage complex multi-product/service environments. The ability to think innovatively, analyze problems effectively, and communicate clearly is essential.

Key Responsibilities
  • Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support SaaS operations.
  • Provide technical expertise and leadership when needed to SaaS operations production operations teams.
  • Help implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership.
  • Ensure smooth operations of Sycamore SaaS products.
  • Take complete ownership of customer implementations, including SLA and SLO.
  • Automate, enhance, and maintain critical processes in Cloud Operations, such as change control, monitoring & alerting.
  • Drive critical processes in SaaS Operations such as change control, problem & incident management, and reporting, as well as key tools for monitoring & alerting.
  • Drive disaster recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc. Improving automation of provisioning, deployment, monitoring, alerting, and escalation. Support secure operations by implementing best-in-class recommendations for secure operations.
Essential Qualifications
  • Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
  • Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
  • Strong understanding of how to build, scale, and manage complex multi-product/service environments. Building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
Benefits

This role offers the opportunity to work with a talented team, contribute to process improvements, and develop skills in cloud operations.

The successful candidate will receive a competitive compensation package and opportunities for growth and development.

Others

Please submit your resume and a cover letter outlining your relevant experience and qualifications.

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