
Enterprise Investment Banking Application Support Specialist
5 days ago
Job Title:
Investment Banking Technical LeadA highly skilled Technical Lead is sought to oversee the overall application lifecycle within Investment Banking.
Key Responsibilities:
Monitoring and Incident Management:
- Responsibly respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyze incidents to determine their root causes, with a focus on troubleshooting and issue resolution.
Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the incident status.
Documentation and Knowledge Management:
- Accurately record incidents, solutions, and changes in the production environment.
- Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs).
Change Management and Release Support:
- Assist in planning and executing application releases and updates.
- Conduct impact assessments for proposed changes to production systems.
- Ensure adherence to change management processes and policies.
Requirements:
Bachelor's degree in computer science, information technology, or a related field.
8+ years of experience in supporting business applications.
Proven experience in a similar role, providing technical support for enterprise-level software applications.
Strong understanding of software development lifecycle and ITIL processes.
Experience with ticketing systems such as Jira.
Proficiency in troubleshooting Unix/Linux environments.
Experience with database technologies such as SQL Server.
Knowledge of programming languages scripting languages (Shell, Python etc.).
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical and problem-solving skills.
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