Software Development Expert for Client Engagement

1 week ago

Delhi, Delhi, India beBeeTechnical Full time US$ 1,25,000 - US$ 1,75,000
Customer Success Engineer (SDE III)

We are seeking a skilled and customer-centric Customer Success Engineer to lead complex integrations, troubleshoot production issues, and mentor junior engineers.

This role blends backend development and integration skills with a customer success mindset. You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients.

You'll work extensively with tools like Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations.

The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development.

Key Responsibilities:

  • Develop and consume RESTful APIs for integrations with client systems
  • Support customer onboarding, configuration, and technical enablement
  • Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
  • Build tools and scripts to support customer-specific customisations
  • Monitor product performance and troubleshoot incidents in customer environments
  • Act as a technical bridge between Customer Support, Product, and Engineering teams
  • Document recurring issues, resolutions, and integration best practices
  • Gather and relay customer feedback to internal teams for continuous improvement
  • Collaborate with cross-functional teams to enhance the overall customer experience
  • Troubleshoot and resolve technical issues raised by customers

Requirements:

  • 4-6 years of experience in software development or customer-facing engineering roles
  • Proficiency in Java and Spring Boot for backend development
  • Hands-on experience with scripting in Postman and writing automation scripts in Python or JavaScript
  • Strong experience working with RESTful APIs and CRM platforms
  • Solid grasp of SQL/NoSQL databases and API authentication mechanisms
  • Working knowledge of AWS services like Lambda, API Gateway, S3, RDS
  • Familiarity with CI/CD tools, Git, Docker, and modern SDLC
  • Scripting experience in Python or JavaScript
  • Strong problem-solving skills and ability to communicate with technical and non-technical audiences
  • Experience mentoring junior engineers or working in a team lead capacity
  • Interest or experience in prompt engineering for generative AI systems

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