Jewellery Industry Liaison Professional
1 week ago
At JewelsHire, we're seeking a skilled and dedicated professional to join our team as a Customer Relationship Executive. This role will involve building and maintaining strong relationships with customers, managing orders, and coordinating with the production team to ensure timely dispatch of jewellery products.
Key Responsibilities- Develop and maintain a deep understanding of customer needs and preferences.
- Manage orders from receipt to dispatch, ensuring accurate and timely delivery.
- Collaborate with the production team to coordinate the manufacturing process and ensure timely completion of orders.
- Provide exceptional customer service, responding to queries and resolving issues in a professional and courteous manner.
- Analyse sales data and market trends to identify opportunities for growth and improvement.
- Foster a culture of innovation and collaboration within the team, encouraging open communication and knowledge-sharing.
- HSC+ qualification or equivalent, with a preference for graduates.
- At least 3 years of experience in the jewellery industry, with a strong understanding of jewellery software and costing.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work collaboratively across departments and levels of the organization, with a focus on driving customer engagement and loyalty.
- Salary budget: Up to ₹40,000 per month.
- Location: Seepz, Andheri East, Mumbai.
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