Chief Customer Experience Architect

2 weeks ago

Hyderabad, Telangana, India beBeeProduct Full time ₹ 9,00,000 - ₹ 12,00,000
Product Manager Role

We are seeking a proactive and detail-oriented Product Manager to oversee the end-user support experience and ensure seamless product delivery execution. This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery.

  • Own the user experience across the Community & Support channels, internal website for our AI Digital Assistant Product.
  • Ensure all customer queries are addressed promptly, coordinating with support and other teams as needed.
  • Keep documentation, web page content up to date, engaging and easy to navigate.
  • Monitor customer sentiment and feedback trends; synthesize this into actionable insights. Assist in creating and deploying user surveys.
  • Champion user needs by prioritizing their bugs and feature requests for the roadmap.
Key Responsibilities
  • Translate epics and high-level PRDs into clearly scoped Jira tickets with well-defined acceptance criteria.
  • Ensure sprint tickets are delivery-ready and accurately reflect phased requirements.
  • Represent product in daily standups, clarify questions, and resolve blockers with urgency.
Requirements
  • Ability to bring structure and clarity to ambiguous tasks or fuzzy requirements.
  • Analytical skills - ability to make data-driven decisions.
  • Excellent communication skills - both verbal and written, especially in user-facing and technical contexts.
  • Hands-on experience with Jira (ticket creation, backlog hygiene) and Slack (channel-based support, async coordination).
Bonus Points For
  • Experience in or exposure to Generative AI products or technologies — ideally via product, operations, or customer-facing work.

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