Quality Assurance Director

4 days ago

Chennai, Tamil Nadu, India Lifelancer Full time

Job Title: Quality Assurance Director

About the Role:

This is a unique opportunity to lead the Digital Experience & Platforms team as an individual contributor overseeing the My Business & B360 User Acceptance team. The successful candidate will be responsible for leading and coaching a team of 15-20 to test and certify enhancements made to the My Business website, My Business Assistant, the My Verizon for Business mobile app, and B360.

Key Responsibilities:

  • Working with the team to ensure test cases are written in qTest for every release cycle and executed.
  • Having the team attend grooming calls as time allows so that they can become more involved with the project teams.
  • Providing input to and shaping UAT processes in alignment with industry best practices.
  • Providing analysis and metrics for projects and overall release on an ongoing basis.
  • Being able to multi-task and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases.
  • Working very early (3am ET) on release days to make sure testing is underway and critical issues are identified before the start of the business day.
  • Working with pillar leads and project owners to make sure their projects are being tested as thoroughly as possible.
  • Identifying the need for and oversees the implementation of effective tools and approaches to increase sales performance and market share.

Requirements:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience balancing multiple software development or automation projects.
  • Two or more years Wireless/Channel experience.
  • Functional knowledge of JIRA, qTest, ACSS, WFM, My Business, My Business Assistant, Agile methodology.
  • Working knowledge of UAT processes.
  • Experience with User experience testing approach and tool.
  • Strong verbal and written communication and presentation skills.
  • Good time management skills with proven ability to meet deadlines.
  • Ability to work independently and demonstrate initiative, make sound business decisions.
  • Strong interpersonal and project management skills.
  • In-depth knowledge of Sales Systems, business processes, and VZW product/service offerings.

Preferred Qualifications:

  • PMP Certification.
  • Five or more years Wireless experience.
  • Experience managing a team of software developers or testers.
  • Expertise of VZW systems including ACSS, IVR, POS (OMNI) and LiveChat.
  • Thorough understanding of Agile, SQA methodologies and SDLC.
  • Thorough understanding of VZW programs, products, policies and procedures.

Benefits:

  • This is a hybrid role, offering a defined work location that includes work from home and assigned office days set by your manager.
  • A competitive salary range of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Generous paid time off, including vacation and sick leave.

About Lifelancer:

Lifelancer is a talent-hiring platform in Life Sciences, Pharma, and IT. We connect talented individuals with opportunities in pharma, biotech, health sciences, healthtech, and IT domains.

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