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Oracle Technical Specialist

3 weeks ago


Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full time

Company Overview

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We are NTT DATA Global Delivery Services Limited, a leading IT service provider with a strong focus on delivering high-quality services to our clients. Our team is comprised of highly skilled and experienced professionals who share a common goal of providing exceptional service delivery.

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Job Summary

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We are seeking an Oracle L2 Technical Specialist to join our team. The successful candidate will be responsible for providing second-level technical support to our clients, resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional service delivery.

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Key Responsibilities

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  • Provide second-level technical support to clients, resolving complex technical issues in a timely manner.">
  • Collaborate with cross-functional teams, including automation teams, to optimize effort and automate routine tasks.">
  • Work closely with vendors and 3rd parties to resolve technical issues and improve service delivery.">
  • Analyze and troubleshoot complex technical issues, identifying root causes and implementing solutions.">
  • Develop and maintain knowledge articles to enhance the quality of incident and request tickets.">
  • Contribute to change management process by logging all change requests with complete details.">
  • Audit and analyze incident and request tickets for quality and recommend improvements.">
  • Produce trend analysis reports to identify tasks for automation, leading to a reduction in tickets and optimization of effort.">
  • Maintain a positive outlook at work, adapting to changing circumstances, and prioritizing client needs.">
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Required Skills and Qualifications

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  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).">
  • Certifications relevant to the services provided, such as CCNP, CCNA, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, Veeam Certified Engineer, VMware certified Professional: Data Centre Virtualization, Zerto, pure, vxrail, Google Cloud Platform (gcp), Oracle Cloud Infrastructure (oci), SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4, SAP Technology Consultant, SAP Certified Technology Associate - SAP HANA 2.0, Oracle Cloud Infrastructure Architect Professional, IBM Certified System Administrator - WebSphere Application Server Network.">
  • Relevant managed services experience handling cross-technology infrastructure, moderate level knowledge in ticketing tools preferably Service Now, working knowledge of ITIL processes, and experience working with vendors and/or 3rd parties.">
  • Strong communication skills, ability to adapt to changing circumstances, and prioritize client needs.">
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Benefits

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We offer a comprehensive benefits package, including competitive salary, performance-based bonuses, and opportunities for professional growth and development.

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Others

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We are committed to creating a diverse and inclusive work environment that values innovation, collaboration, and excellence. If you are a motivated and dedicated professional looking for a new challenge, we encourage you to apply for this exciting opportunity.