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Program Management Expert
1 week ago
Amazon's Selection expansion team has been in operation since March 2009, steadily growing in scope. This global program supports all marketplaces and operates out of Chennai. The company focuses on making a direct impact on selection for Amazon's Retail & 3rd party marketplace business across markets worldwide.
The Selection Expansion team within this group owns end-to-end processes for discovering, prioritizing, and adding new selection available to customers across different markets worldwide. This drives one of Amazon's core focus areas: providing the widest selection to customers. We operate in a fast-paced, rapidly growing environment offering new challenges and opportunities for making impactful changes in the Amazon ecosystem.
Job Description
As a Program Manager in this group, you will interact directly with Amazon internal stakeholders across the globe to deliver operational goals, drive process improvements, and deliver business value. You will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. You will also be responsible for defining and driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that you manage. You will work with a cross-skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business-critical processes.
Main Responsibilities
- Drive cross-functional programs/projects to deliver business value for the team; participate in projects involving new feature definition to improve processes, customer adoption, and reduce costs.
- Collaborate with data engineering teams and software development teams to enhance tools, processes, and reporting dashboards.
- Engage stakeholders globally; demonstrate business acumen and skills in driving change by developing business proposals and implementing recommendations through effective written and oral communication.
- Work with operations teams to implement new programs and products.
- Analyze historical data through SQL queries to build quality improvement initiatives and drive quality strategies across teams.
- Develop, implement, and track career development plans for highly skilled resources.
Required Skills and Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits
We offer an inclusive culture that empowers Amazonians to deliver exceptional results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
