Digital Problem Solver

2 weeks ago

Ajmer, Rajasthan, India beBeeApplication Full time ₹ 8,22,112 - ₹ 14,54,656
Support Specialist Job Description

We are seeking a Support Specialist to join our team. As a Support Specialist, you will play a crucial role in providing excellent customer support and resolving issues in a timely manner.

About the Job Responsibilities:
  • Collaborate with stakeholders to validate and understand their requirements.
  • Analyze complex technical issues and make informed decisions under pressure.
  • Contribute to team agile planning activities and backlog prioritization and management.
  • Identify and escalate application issues or risks to the team and provide suggestions for resolution.
  • Improve development processes and tools to increase efficiency and effectiveness of development activities.
Key Requirements:
  • Bachelor's degree in computer science or related field.
  • A minimum of 5 years working experience.
  • Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.
  • Experience in identifying performance bottlenecks and providing recommendations for improvement knowledge of some of the tools/platform such as ASP.NET, C#, SQL, EPiServer CMS, EPiServer Commerce, EPiServer Find, EPiServer Forms, Episerver Content Delivery API, EPiServer Deployment API, EPiServer DXP. REST API. in River -Control center, Enrich, Rest API. Azure-OAuth, Azure Storage, Azure DevOps, Azure Pipelines.
  • Experience in GIT.
  • Knowledge of scripting languages like Bash, Python, or PowerShell for automating support tasks and workflows.
  • Expertise in analyzing application logs to identify errors, exceptions, and performance indicators.
  • Knowledge of Cloud Technologies, Solutions Development, Digital Experience.
  • Experience working in Agile or DevOps teams.
  • Ability to effectively manage and resolve application-related incidents, including performing root cause analysis.
Preferred Qualifications:
  • Mastery of one or more programming languages.
  • Familiarity with cloud-based technologies.

As a Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality solutions. If you are a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.

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